TL;DR we gave a new look to Connect so users could say “¿Puedes oírme?” in any language.

Redesigned SentiVue Connect to make international calls feel local, with 60% faster onboarding and 2x quicker control discovery by replacing hidden gestures with glanceable UI.

THE FEEDBACKS

DESIGN EXECUTION

Benchmark Research (5 Platforms):

What our stakeholders think about the project

From mock-ups to prototype

Storytelling the solution

TO BE - THE ITERATIONS

Mapping the gaps

AS IS - THE DISCOVERY

Critical misses in SentiVue:
- No voice translation preview
- Ambiguous language confirmation
- Post-call black hole

Meeting end felt "like falling off a cliff" (no summary/recording access).

No visual confirmation of active language/translation.

Post-call closure

Persistent meeting controls (mic, camera, captions)

Post-call recap screen (transcript link, duration)

Language selection with confirmation ("You’ll speak English, hear Spanish")

"Prototyping excellence with untapped potential"

"Research that told a compelling story"

"A textbook-perfect design system"

Priority on the prototype

Priority on the Design System

Accessible color palette and components

Future ready for scalibility

Dual subtitle styles (bold speaker/italic listener) for clarity and explicit labels

Priority fixes on Mid-Fi mockups

Voice preview panel during meeting setup

Always visible options during call with expandable menu.

Post-call recap screen (transcript link, duration, participants, languages).

In-call control

End: Meeting ended confirmation + transcript link.

Call: always-visible controls

Onboarding: 4 skippable tips on key controls.

Landing: language selection to set the entire experience

User wireflow

Storyboard – the ideal flow showed a novice user’s journey:

Pre-call confidence

Language selection felt like "a blind commitment."

User Journey Friction

Industry standards met:
- Persistent captions
- One-click mute/unmute

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Bruna Vargas de Oliveira.